Frequently Asked Questions
Everything you need to know about your DirectHomeMedical shopping experience.
How long will it take to receive my fashion order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like intimate apparel cannot be returned.
How do I know which size to purchase?
Each product page includes a detailed size guide with specific measurements. We recommend measuring yourself and comparing the results to our chart to ensure the perfect fit.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight color variations may occur.
What payment methods do you accept?
DirectHomeMedical accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.